PC Club Help Desk for Residents

​During this time of suspended activity for all clubs, ​several PC Club supervisors have made themselves ​available to help solve PC based or Chromebook ​computer problems.

​This page will give you the information to request our volunteer help. Volunteers are available ​to receive and handle your voice mail requests from Monday through Friday.
​
This help service will continue to be offered to the
Laguna Woods Village community.

1.  To reach us:
Call us any time at 301-244-8755. Despite the area code, this is a PC Club phone number that rings directly in to a resident volunteer. Please leave a message. We will do our best to have a volunteer call you back within a day. ​Weekend calls will be returned on a Monday.

Please leave:
  • Your name
  • Your phone number
  • Briefly – the nature of your problem. 
    ​(This will allow us to understand if this is a hardware or a software issue.)
  • The best weekday time of day to return your call.
  • The age of your computer.
  • The type of your computer (desktop/laptop/tablet/Chromebook).
  • Does your computer have a working camera and microphone?
  • The Windows operating system – usually Windows 10 or 7.
  • Your email (if you wish information to be sent to you in that way).

      2.  Here's how it works:
  • A volunteer will return your call and talk with you to learn more about your problem.
  • Depending on your computer’s functionality,
    the volunteer will ask you to do a few basic things to focus on the likely issue at hand.
  • If necessary, and if you have a camera and microphone, and with your agreement,
    the volunteer could begin a video call that will probably include your sharing your screen.
    Then you and the volunteer can see the same thing at the same time.
    NOTE:  This screen sharing is only showing your screen. 
    Sharing your screen does not give us access to or control of your computer. Other than a working camera and microphone, all you need is internet access and the ability to receive an email. There is no other complexity.
  • At some point along the problem solvng process, and despite our best efforts,
    we may find we cannot assist you. If that happens, we will suggest you take one of the following three steps:
  • 1. Call one of the following independent contractor, fee-based service providers
    who are supervisors in the workshop:  
    ​For details on the services each of these providers offers click here.
    • Nick Nikazad at 949-294-2222
    • Yori Neumark at 949-705-6367      
    • Les Mahru at 949-244-8374​    
  • 2. Take your computer to a retailer providing repair services.
  • 3. Wait until the PC club workshop reopens.
 
All the PC Club volunteers look forward to being back in touch with
both our members and all residents of Laguna Woods Village.
 

Notice:  The PC Club and Laguna Woods Village does not accept responsibility for any services rendered nor guarantee any services.
All functions in the PC facilities are for Laguna Woods Village Residents and their guests only. ​ Your PC Club is a non-profit organization, dedicated to helping residents improve their computer skills and get more enjoyment from their computers. Section 501(c) (3), Tax ID 42-1645625.  The Laguna Woods Village PC Club maintains Laguna Woods Village's PC facilities and providing helpful services and learning opportunities to all residents. The PC facilities are managed and executed by volunteer members.  The facilities are funded jointly by Laguna Woods Village and the PC Club.  The PC Workshop and the Learning Center are located on the third floor of the Laguna Woods Village Community Center, 24351 El Toro Road, Laguna Woods, California 92637